Welcome to CALO CHEF. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing or using our website or services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

• You must be at least 18 years old to use our services. By using our website or services, you represent and warrant that you are of legal age.
• You agree to use our website and services for lawful purposes only and in compliance with all applicable laws and regulations.

Terminology

• CALO CHEF - refers to the meal plan provider.
• Meal Plan as used in this general Terms & Conditions, refers to the main product and service purchased by the customer from CALO CHEF; also refers to the copy provided to client either by email or online as reference for the dishes that they will receive for the duration of their plan.
• Dashboard refers to the online client portal that allows him/her to manage his/heraccount and is accessible at www.calochef.com.
• Account Manager is the designated contact person of the client to provide assistance regarding any concerns, requests, changes and even complaints.
• Pause days are the number of days a client can put their meal plan on hold (i.e.: holidays, travelling, Ramadan etc.).
• Substitute is the act of replacing a dish on your menu request
• Cut Off is the set time to finalize any request or changes on the meal plan.
• Paid Wastage refers to cancelled delivery which is still considered as a paid meal and will no longer be added on the plan.

Conditions

• All clients who have completed their online sign up are deemed to have agreed to these terms and conditions from their registration until the end of their plan and until renewal.
• CALO CHEF reserves the right to send promotional notifications including but not limited to emails, SMS, WhatsApp to all clients unless they have been unsubscribed or requested to unsubscribe
• CALO CHEF reserves the right to update or amend these Terms & Conditions at any time without prior notice.
• CALO CHEF reserves the right to refuse clients with any specific diets, allergies and / or any critical medical conditions.

Payments, Prices, Fees

• In case of CASH ON DELIVERY option selected as payment method full payment needs to made on the first delivery itself or the meal plan is most likely to get cancel.
• Payments can be made online through client dashboard only.
• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
• The cardholder must retain a copy of transaction records and merchant policies and rules.
• We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).
• Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of the request, otherwise the meal plan will be shortened based on the remaining amount.
• Additional payments for any Premium Dishes, add-on dishes, etc. must be settled at the end of the plan or along with the renewal payment.
• A customer is not liable to receive any benefits from any promotional event unless He/she has participated/signed up for during the valid/mentioned time slot.

Online Payment Terms & Conditions

• “NIYAT L.L.C FZ" maintains the website www.calochef.com
• United Arab of Emirates is our country of domicile and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE.
• Visa or MasterCard debit and credit cards in AED will be accepted for payment.
• We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
• Customer using the website who are Minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
• Cardholder must retain a copy of transaction records and Merchant policies and rules.
• User is responsible for maintaining the confidentiality of his/her account.

DISCOUNTS

• Extra perks, discounts are calculated based on the number of times the client renews their meal plan and cannot be combined with any other offers.
• Corporate discounts can be added based on the terms agreed by CALO CHEF and the other company.

Delivery

• Delivery is to be made based on the agreed start date, location and timing.
• Daily delivery is - Lunch: 11 am - 1 pm | Dinner: 5 pm – 7 pm; any specific timing of delivery is subject to approval.
• Any changes to the client’s delivery – be it the location or timings – must be made 3 business days in advance; any last minute changes are subject to confirmation from the Account Manager.
• In the event that you are not available to receive your order and request the delivery to be left outside the door for collection, CALO CHEF cannot be held responsible for any missing items or damages to the food inside (this includes spoilage).
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
• During the commencement of delivery, if you fail to respond to the logistics team within 10 minutes, delivery will be cancelled, meals will be taken back and no credit point will be added for the missed meal delivery.

FOOD STORAGE, CONSUMPTION, REHEATING AND LABELS

• All food upon receiving should be kept refrigerated between 1°C - 4°C. Follow reheating instructions on label.
• All dishes are labelled with: dish name, Cuisine type and the last consumption date.
• CALO CHEF is not liable for any incident with food and is not responsible for the food handling after the food has been delivered to the client.
• Please note that our food offerings are designed for individuals aged 18 years and older.

FREEZES, SUBSTITUTES AND OTHER MEAL PLAN CHANGES

• All freeze (Also pause) requests and meal substitutes must be made 3 business days in advance by contacting assigned Account Manager.
• All meal plans can be frozen for a maximum of 40 days (unless otherwise specified in the Terms & Conditions for an availed promotion). Should the freeze exceed the allowable duration the client will forfeit the remainder of the plan.
• Any freeze requests submitted with less than 3 business days’ notice will not be carried forward, these days will count towards your total plan days but no delivery will be made.
• CALO CHEF is not responsible for any dislikes, allergies or nutritional value changes when items are changed using the substitute menu by the client. Clients can refer to symbols, ingredients provided on the substitute menu.
• Other change requests, such as removing additional dislikes, adding preferences, etc., will applied to the client’s plan after 3 business days.

DISLIKE, ALLERGIES, PREFERENCES AND MEDICAL CONDITIONS

• Meal may be amended according to declared dislikes, allergies and preferences of the client only. CALO CHEF will not assume any liability for adverse reactions to any food consumed with a dislike or allergen not informed prior to receiving food. It is advised to disclose all dislikes and allergens before starting the plan.
• The CALO CHEF’s kitchen does not have a dedicated gluten-free section. However, the whole team is well trained to ensure separation of gluten containing ingredients from the dishes of gluten-intolerant and celiac customers to reduce risks.

PAYMENT CONFIRMATIONS

• Payment Confirmation:
• Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
• Delivery/Shipping Policy:
• Delivery is free in most of Dubai; however, delivery charges can apply in some areas, please contact customer care for more information.
  Online Bank Transfer (Bank Details) :
  Name – NIYAT L.L.C FZ
• Bank Name – Emirates NBD (ENBD)
• Account Number (s) – 1015883463401
• IBAN – AE980260001015883463401
• Currency – AED

CANCELLATION AND REFUND

• CALO CHEF encourages all clients to fully commit on their plan as scheduled. Any reason that can hinder results and overall satisfaction must be brought to the Account Manager’s attention for an immediate and appropriate solution.
• Should there be a request to cancel plan; it will take effect in 3 business days or as an online credit to CALO CHEF.
• Customer can cancel their order before 48 hours; refunds will be made back to the payment source used initially by the customer. Please allow for up to 4 working days for the refund transfer to be completed once the refund is confirmed by an account manager assigned.
• Cancellation refund is only under extenuating circumstance and upon approval of CALO CHEF’s Management.
• A two (2) weeks processing time with twenty percent (20%) cancellation fee will apply on the remaining number of days from the time of approval of the refund.
• Refunds will be done only through the Original Mode of Payment.

PRIVACY

• Client acknowledges that CALO CHEF has the right to store personal information, which may be used to operate, provide the products and services and respond to queries the client may have during and after their meal plan subscription.
• CALO CHEF shares the delivery information of the client with our third party logistics provider. Our logistics services provider is obligated to protect the client information and will not use for any promotion or marketing purposes.
• All incoming/outgoing voice calls & messages may be recorded for internal quality and training purposes.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
• Some of the advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on our website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

EXTRA PERKS

• • CALO CHEF carries on numerous promotions and offers that enable customers to get meal plans at subsidised rates. Please note that all promotions and offers will be given to customers under a set of terms and conditions which the customers need to fulfil.
• • CALO CHEF reserves the right to alter or update these conditions at any time.
• • CALO CHEF reserves the right to suspend and terminate our loyalty program at any time without notice.

DISPUTES AND WEBSITE TERMS

• • United Arab of Emirates is our country of domicile
• • This website is owned and managed by Niyat L.L.C FZ.
• • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
• • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

INTELLECTUAL PROPERTY

• • All content and materials on our website, including text, graphics, logos, and images, are the property of CALO CHEF and are protected by copyright and other intellectual property laws
• • You may not reproduce, distribute, modify, or create derivative works of our content without prior written consent.

LIMITATION OF LIABILITY

• • To the fullest extent permitted by law, CALO CHEF shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.
• • In no event shall CALO CHEF's total liability exceed the amount paid by you for the services provided.

INDEMNIFICATION

• • You agree to indemnify and hold CALO CHEF, its affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or in connection with your use of our website or services.

GOVERNING LAW

• • These Terms shall be governed by and construed in accordance with the laws of [Dubai Jurisdiction]. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Dubai Jurisdiction].

8. Changes to Terms:

• • CALO CHEF reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our website or services, you agree to be bound by these Terms. If you have any questions or concerns about these Terms, pleae contact us at [info@calochef.com].

Last updated: 01 May’2024