At CALO CHEF, we strive to ensure your satisfaction with our services. If you are not satisfied with your purchase, please review our refund policy below.

Cancellation and Refunds:

Commitment to Plan: CALO CHEF encourages all clients to fully commit to their meal plan as scheduled. Any issues that may hinder results and overall satisfaction must be brought to the Account Manager’s attention for an immediate and appropriate solution.

Request for Cancellation: Should there be a request to cancel a plan, it will take effect within 3 business days or as an online credit to CALO CHEF.

Advance Notice: Customers can cancel their order before 48 hours; refunds will be made back to the payment source initially used by the customer. Please allow up to 4 working days for the refund transfer to be completed once the refund is confirmed by the assigned account manager.

Extenuating Circumstances: Cancellation refunds are only granted under extenuating circumstances and upon approval by CALO CHEF’s Management.

Processing Time: A two (2) weeks processing time with a twenty percent (20%) cancellation fee will apply to the remaining number of days from the time of approval of the refund.

Refund Mode: Refunds will be done only through the original mode of payment.

Non-Refundable Situations:

• Late Notice: Requests for cancellation or refund received with less than 48 hours’ notice before the scheduled delivery will not be eligible for a refund.
• Service Usage: Any portion of the service that has already been utilized by the customer will not be eligible for a refund.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at info@calochef.com.

Last updated: 01 May 2024